Frequently Asked Questions
IS THE RESIN VEGAN FRIENDLY & CRUELTY FREE?
Yes! We use a vegan-friendly, non-toxic and cruelty free, premium epoxy resin.
WILL MY ORDER LOOK GREAT?
​
Of course!
​
All items will arrive ready to give as a gift.
​
​
WHAT ABOUT SHIPPING & DELIVERY?
​
Orders are usually despatched within 24 hours. Select either Royal Mail First, or Second Class delivery within the UK (normally 2-3 days) during checkout. If Royal Mail can get there, we can deliver it! Please allow for any delays that Royal Mail may experience due to strike action. Unfortunately we do not deliver outside of the UK.
​
​
CAN I RETURN MY PURCHASE?
​
We hope you love your purchase but if it's not love at first sight then please inform us that you will be returning your item. From receipt, you have 14 days to return your item.
Kindly package it in the same condition and manner in which you received it. Postage will be at your own expense and will need to be sent as a tracked parcel so that you know we have received it. We cannot be responsible for items that do not arrive or that arrive in a damaged state.
​
Unfortunately earrings cannot be returned for hygiene reasons.
​
If your item is faulty or damaged when you receive it then please contact us within 7 days so that we can rectify the problem. Proof of purchase and a photo of the damaged item will be required.
​
​
​
INTERNATIONAL SHIPPING
​
Unfortunately we do not currently ship internationally.
​
​
​
ARE THE RESIN PRODUCTS HANDMADE?
​
Yes! So much care goes into making your bookmark which includes minimising resin bubbles and choosing the best botanicals, stones and fillers. Please embrace the hand made nature of your item in the knowledge that your product is unique to you.
​
​
​
100% SECURE ORDERING
​
​